Crisis Management: What can we learn from Boeing’s management of the B737Max crisis?

The aviation industry has always been at the forefront of crisis management. And for a good reason. When things go wrong the impact can be devastating. So high are the standards in the industry compared to others that over the past thirty years, the response to critical events has been codified. But that is not always the best way to manage a crisis.

Can Pope Francis, crisis manager in chief, steer the Catholic Church out of crisis?

Pope Francis just closed an unprecedented four-day summit at the Vatican attended by the heads of all national bishops’ conferences from more than 130 countries to tackle the issue of Child Abuse.This has been described by many observers as “the most pressing crisis facing the modern Church”. I discuss “crisis management” in this interview with Yago de la Cierva, Prof. of Crisis Communications at Pontificial University of the Holy Cross in Rome.

Crisis management: Cyber theft of intellectual property is a tough one to manage

I was watching the Airbusannual press conference this morning and came across this interesting question from Angela Charlton, AP. “Did the recent data breach pose a threat to Airbus’ intellectual property?” The question, and answer by Guillaume Faury, are a stark reminder of the risks posed today by the digital world and of the need for companies of all […]

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Crisis management: “deepfakes”, the latest threat from the digital world

We are only at the beginning of the potential use of “deepfakes” as a weapon of “reputational destruction”, the latest addition to a fast growing digital arsenal.  Deefakes are videos in which spoken words are changed to make it look like someone has said something they never did. Or faces superimposed to show a person […]

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Is President Trump “under siege”?

When Donald Trump yesterday pronounced the words “We are under siege” in front of the Faith & Freedom Coalition shortly after former FBI’s Director James Comey ended his public testimony on the Hill, crisis management experts must have jumped in their seats. Was the President expressing a psychological state of mind well know to practitioners? […]

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